A2 Hosting C Liquid Web 2020

eceived assistance from 3 other developers!
I can safely assume she is a genius, a hidden gem.

riety of servers and virtual servers with them. Liquid Web support staff are TRULY Linux Support Hero.es. You are indeed the best company I’ve worked with and many many years!!

unately my income is not big enough to continue use it.
I had no problems with downtime on A2Hosting and thanks to them for this, but there are many cons which makes me nervous.
1.When I add domain, it starts to run AutoSSL and until it does not assign SSL to your domain you can't do nothing with it. but it may take up to 24-72 hours and from their opinion it is normal, fortunately in my cases it did not take more then 6 hours.
Another Problem is if you use gmail address for example for sending mails from your site it will send SPF error message to your mail and will not send email. I had same problem and asked for help via chat and Support guy told me that he fixed it but problem still existed and then after a while ago I again contacted support and now I was told that I need to add spf record for all domains separately by myself.
I am sure that after some time I will find some other stupid things on this hosting, but I need to get used to it until my service ends :(
When I told that it only takes few minutes on other hostings to assign ssl this is what I got as answer: "I cannot comment other hosting, it is like you ask Volkswagen why Mercedes have something different, yet they are both just cars."
But from my oppinion other hostings sell cars which only need keys in it and it will take you anywhere, while A2Hosting sell you just car parts and you need first to build a car and only after you will be able to drive, but nowone tells you this when you pay for it, you only find out it later.
I would understand this on Dedicated servers, but shared servers mostly are purchased by non-tech people for their blogs or small business and they need some ready to go solutions, but they are forced to learn Cpanel features to make everything work and this is terrible.

strated and heated moment, however, my review is going to calmly explain my full situation so that you can make an educated decision for yourself.
I own a small web design and hosting company. As a start-up we used self-managed VPS machines to host our client websites. However, we found that most of our time was dedicated to system administration rather than the business itself and so decided to find a company we could partner with to manage the overall support for system/server side of things. In other words, they handle the server and we handle our business. Unfortunately, from day 1 it was nothing but problems with their customer and technical support.
We purchased a 1 year pre-paid plan (bad idea since they have a NO REFUND POLICY). We asked if we could use Plesk instead of cPanel with our server. They said it was impossible to use Plesk and use the server OS we had. This was not true since we were using it on another server just fine. After about 30 mins of transfers to different level technicians, they finally agreed it could be done. We then asked for them to install CloudLinux and we went through the same charades to get it approved. Once it was approved they added a $20/m fee, even though a personal license is only $14 from CloudLinux directly. Since I had my own license I asked if I could just use that instead and they refused. Obviously an upsell tactic, but poor service in my book.
After the server was all established we were assigned an Account Manager since we were considered a part of their "Partners" program. The Partner program is nothing more than a few videos and write ups on basic web hosting and server management. However, you apparently have access to a Dedicated Account Manager and a free WHMCS license. At first, these two things caused me to feel valued in our pursuit to build a relationship with another company. However, I requested the WHMCS license several times and never received an answer. My account manager was also difficult to get a hold of and gave empty promises when I asked to expand our relationship.
As an example, they had a new years sale and we decided that it was a good time to expand our capabilities. We contacted our account manager and asked if we could upgrade the server we had just purchased and pay the difference for the upgrade since it was less than 30 days. This would have resulted in doubling our initial investment with them. He agreed and asked me to contact sales and let them know that he approved it. I did as instructed and not only was I told he did not have the authority to approve it, the representative was short and rude. I attempted to get a hold of my account manager to discuss the issue again and he never responded back.
During this time I was charged $70 with no explanation. I opened up a chat to discuss the charges and they said they had to elevate it to a ticket. I waited 4 days without a response and had to open up another chat to get it looked at. It was "corrected" and funds credited to my account, but still no explanation of why it happened, what was corrected and only half the charge was credited. A month passed and I was not billed for anything, however the following month I was billed for $20. I asked for an explanation and they said it was the CloudLinux fee. I explained that during the process of installing Cloudlinux I asked to be taken down from Fully managed to Core managed, which was reflective in tickets/email and lowered the price. They said there was no record of the conversation, even though I had it in my email as proof.
Other issues I have:
Their dashboard is slow and clunky. Its hard to navigate around. In fairness, they are undergoing some changes but their new dashboard (which you are redirected to for support tickets) looks and feels worst than the old one. It feels messy, lack of design and color. Not a big deal, but for a big company I see it as cutting corners. Additionally, the graphics and data blocks don't give much detail into the statistics of your server.
For a VPS, my websites run slower than they should. At times it feels as if I am on shared hosting but Im only running a few very low traffic websites, I should be experiencing better speeds. I received better performance from the $5 DigitalOcean droplets and I spend more than 7 times that with LiquidWeb.
To conclude, I am patient and reasonable, but Liquid Web has poor communication among themselves, overall poor customer service and subpar server performance. I will say I had one tech that was excellent when installing Plesk but my experiences are based on multiple encounters, multiple tickets and many more conversations with them. If you have a choice, I suggest finding another company that offers a refund policy, because once you pay these guys you are stuck with them...