If you have any of their non-shared packages you will be given a 100% uptime guarantee.  What is unique here is that they offer you ten times compensation for any downtime you do experience.  For example, if your site is unavailable for 1 hour, you get 10 hours of credit to your bill.

In addition, they offer a 30 minute rapid hardware replacement service, so if a drive or other piece of your server dies; it will be fixed extremely quickly.

They also have premium data circuits from Verizon, Sprint and AT&T to help ensure redundancy from all their data centers.  The bottom line here is this is one of the most reliable hosting options in the world.

One of the first things to point out about LiquidWeb is that they are privately owned and have four data centers.  Three of them are all located in Lansing, Michigan and one is located in Phoenix, Arizona. This is somewhat unusual since most companies like to spread their data centers out when possible.

When you look at their entry level hosting packages, which are shared, you will see that they do offer top of the line shared hosting.  Even their most basic plan is going to be as good or better than the options available at most other hosting companies.

When you move up into VPS, dedicated or cloud hosting, however, you will really get into where this company is focused.  They have fully dedicated servers with single, dual or quad core CPUs.  You can also request custom servers if you need something specific.  Another key option is their ‘smart server’ package which essentially combines the benefits of a VPS or dedicated server with those of cloud hosting.

In addition to those packages you will get a number of other nice features such as a free domain name, and static IPs.

LiquidWeb offers ‘Heroic Support’ for any technical issues.  Their toll-free phone line is answered within 20 seconds on average, and dedicated and VPS customers have a 59 second answer guarantee.  They also offer 1 hour of credit if your call or live chat request takes more than six minutes to be answered.

They do have a self-help page that has a lot of information, though it seems to have been written for technical professionals as it is long and sometimes overly complex.

LiquidWeb is certainly not trying to compete in terms of pricing.  They know that they are offering a much higher end product than just about all other hosting providers, and they will charge you for it.  While the prices are quite a bit higher than most other companies, you do get a superior service.

Everything from the tech support to the hardware and anything else you need is going to be provided for in a very good way.  If money isn’t a top concern and you want to enjoy hosting the way it should be, this is a great company to try.