should be there ready for you.". In April an email was received stating our site had been migrated. No communication at all prior to migration providing the date of the migration and what to expect.

Immediately after the notification of a successful migration our site went down and email services stopped working. Since Site5 customer service is only available via a ticket system we submitted a ticket to troubleshoot our outage. It took 2 days for the first response to be received. Without getting into the weeds of explaining the back and forth it took 6 days to find some resolution to our issues.

First we lost functionality because our previous hosting plan with IX Webhosting included mySql stored procedures. The plan provided by Site5 only includes stored procedure functionality at an additional fee. Apparently it is the practice of Site5 to just drop service levels without notification. This was the cause of our site crashing.

Second Site5 failed to map our forwarders properly but tech support couldn't isolate the problem. We found it on our own and corrected.

A month after the above issues were addressed DNS services were dropped without notification and our site went down again. Apparantely they shutdown IX Webhosting servers and my domain needed updated to point to different servers. We updated immediately but 3 days later still no site. Another chat to tech support and this time we were told to point DNS to a different address than was given previously. We asked to verify this and it was was confirmed. 2 Days later site still down. Yet again another chate session. This tech told us to point DNS back to what was specified on the original response the week before. Obviously something on their end was wrong and sure enough this tech actually knew how to correct and reset their servers. 1 hour later our site was back up with almost all DNS propagated.

Management at Site5 could have cared less about the problems they clearly caused. No prior communication of what to expect with a migration to there company was completely unprofessional and no guidance or support after to help resolve.

I cannot in the slightest recommend this company.

stead of my new server. However, the "support" person on the chat line felt that I should be able to go to the old server and change the setting to point to the correct server. Which would have been fine. If I actually had access to the server and it's new address.

After going around and around with the "support person" and being told the the Supervisor was too busy to help me. He "begrudgingly" made the changes that needed to be made to fix my issues. Only took 1 minute to fix the issue but 15 minutes of begging for them to fix it.

e more that others include services I didn't asked

f time, money & grief.

The migration occurred on June 26th. At first everything "seemed" okay. 1st my email stopped working. I figure it happened during the merge. I was lucky, got it back up again. However, I found out that within a few days all my sites would fail & disapear.
I spent days over the following weeks with chats, and support tickets trying to resolve the issues. The first time they fixed file permissions for sites and fixed some email setting. However, problems continued to happen over the next week.
Access denied for user...' error password, & email not accepted. I can't get into the cPanel or email or anything else.
I explained to the support through email & online chat over many hours, I posted copies of previous chats, screen captures.. etc. They tried to fix access to the client area, by modifying the permissions – but nothing changed.
I posted details again, and again. Requesting that the matter be resolved immediately, I know I am losing emails, and my business sites has been down for many days over the last few weeks.
Most times you don't even get replies to your requests for support. What I am about to do is find another host, and for them to migrate the accounts/sites.
I still have pre-paid hosting with Site5, and will request a refund of the balance, but I don't hold out much hope for that.
WARNING: If your hosting is with or by Site5, do yourself a favor and find someone else to host with. Save yourself the headaches.
Don't became another victim of the IXwebhosting – Site5.com debacle.
I received the following – canned response on just about every chat & email reply:
"I sincerely apologize for the inconvenience this might have caused. I have viewed your account and I was unable to find which application you are using and also, If you have any further questions, please feel free to contact us. We are available 24x7".

Here's the kicker – there is 'NO' way to contact them by phone & if you try contacting them via email: ***** NOTICE: Direct Email Ticket Creation Is Not Supported *****

AUTORESPONDER REPLY: Please be aware that your email has not been received. In an effort to improve our support and offer assistance even faster going forward, we’ve recently invested in our support teams and improved the overall structure.

Oh, you will (keep getting told) that the problems will be looked at by "senior admins soon". Believe me, It never happens.

e, as a result of the data migration, all of my websites went down for a considerable amount of time. The support was horrific. I could not gain access to my IX account as they had terminated it and because Site5 had not provided me with ANY information (login or cPanel or account information) I had absolutely no way of gaining access to my websites!!

After weeks of back and forth via emails trying to restore my account, I then found out my websites were going down again...all because they had not provided me with the information to update to new name servers!! It was absolute nightmare.

I eventually ended up terminating my account with Site5 and what I asked for a refund this was their answer:

"We will not refund you because your account was with IX Web hosting and not with us."

DO NOT USE them. They are scammers and will ruin the reputation and rankings you have built for your websites!!

ng sent to me and I couldn't understand why I was getting none of them. Site5 moved my domain and forgot to update the name servers! When escalated, yes they fixed it but couldn't care less about the pain they caused.

a new host today and will get my sites away from this sorry excuse for a hosting company, shame on you Site5 and it's parent company Endurance International Group!!