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I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot related or the people using the (TSO Host) service are two sandwiches short of a picnic. Either way,...
something seems amiss.
I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.
I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!
Your sites will be in good hands, dudes. Personally, I'm a fully satisfied Hostwinds customer. They are rock. High 99% uptime and very fast servers. I developed my Wordpress Website with optimum speed using the available soft...
aculous addon in the Cpanel. Well done!
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Hate is a strong word… but I hate this company. The TSOHost management are so nasty and incompetent that I only wish utter failure on them all.
They decided to “terminate the platform” I was on, due to the fact they were not ...
going to support it anymore. OK, fair enough, I thought. I understood the reasons and accepted it.
They then told me I had less than 6 weeks to get all my client’s websites and email accounts off the server or they would delete everything. After speaking to them for a few days, they then declared that they would not give me access to use Plesk Migration tools and that I had to do the entire migration manually. Over 100 accounts. Literally, by hand. With zero help from them.
I couldn’t believe their attitude - it was basically ‘oh sorry, whatever, have a nice day’. The arrogance was astonishing.
So far, it has taken me about 150 hours, day and night around my full time job, which I have come close to losing. I don’t see my family at the weekends, untold stress between myself and my clients, coming at the worst time of the year, a few weeks before Christmas. An absolute nightmare.
I wish nothing but bad luck on this shower of a company. They should be shut down.
And don’t fall for the “excellent" reviews on Trust Pilot!!! Just read them carefully and you will easily see the pattern.
The only silver lining of this horrible experience was finding my new server company and realising that I had been stuck in the dark ages for years. It is SO much better where I am now and I now know I should have moved years ago. If you read this and then decide to go with TSOHost, just be aware, that this company only care about money, they detest their customers and they will stab you in the back at some point.
I've moved from Shared hosting to Managed Linux VPS
The support team is sucks, i felt that I'm an auditor or QA on their jobs
They don't validate the requests.
For example, I've asked to only allow access to specific ports to...
only 1 country,
so all they did is added the country 2 letters in the CSF config page and added allowed ports to this country
and they didn't remove the ports from TCP_IN section , it means there's no restrictions here, all they did is like confirming allowing my country !!
so this ticket toke 6 hours, and ended up sending them the instructions how to do it , so !!
another issue, VPS assigned with IP address, this IP address was blacklisted on 3 major RBLs and outlook is blocking this IP too, and when i asked them to change it since we need a clean IP because we gonna sent emails from it, they said, it's extra cost option to change it ! and no gurantuee that new IP will be clean, why should i get a VPS with blacklisted IP ?
i tried to delist our ip from all blacklisted RBLs and outlook too,
but we faced a new issue, that our emails is not delivered in stays in queue for days
because our server lost connection with the remote mail server we are sending emails to.
Support answer: the remote server blocks your IP, talk to them to unblock
another topic, suddennly with no warrnings your server CPU usage go to 100% with no running prcoess !!!
so you open a ticket and wait 2 hours for an answer that it's fixed !! node issue !!!!!! sorry for inconventict
another major issue happened with Hostwinds
our VPS in server in Amsterdam,
after we migrate our emails/website from shared hosting to this hosting
we bought a volume storage 100GB and attached it to the server, and moved all emails files on it 70GB!
a history of emails a 7 years history. and everything was good for 3 days and at 4/10/2021 the say facebook was down, the amsterdam server had a network issue at 10PM and we lost all the the connections with the VPS
no way to day anything .. so i've opened a ticket and got no answer, go to live chat and got informed that there's network issue in amsterdam server, and we got access at 12AM but our CPU usage was 100% with no process running
and i toke screenshot from control panel that shows CPU usage and storage usage was 68% of 100GB
they sent me at 2 am a reply that the issue was fixed and they sent me a screenshot from the same cpu usage | storage usage
and i found that storage usage was 1% !!!!!!!!!!!!!!!!!!!
i replyed to the ticket .. WHERE OUR EMAILS !!!
i supposed to sleep that time 2AM because i've work tomorrow at 8am need to wake up
and i couldn't sleep till they fix the server .
and got no replies, so i went to live chat and i'm fired !!!
from 2 am to 6 am all they said they don't know what happened to the volume storage and filesystem corrupted, maybe you got hacked !!!
WHAT THE HELL, GOT HACKED !! how ?? the server connection was down, and if we got hacked, the hacker will go the cloud volume and corrupt the file system ???? talk in more logic !!!
support answer, they have nothing to do with it , network issue won't affact the filesystem of the volume storage!!
and it's my fault that i didn't subscribe for backup plan!!!
when i asked is the backup plan includes volume storage ,and the golden answer: NO!
so we lost 7 years of emails history and they do nothing !!!
Stay away from Hostwinds,
Support are sucks
Server Prices are very good, but no stability, no uptime 99.999999 like they said
alot of down times
delay in support reply on ticket
you need to validate every request with your self