Hostwinds C Reform Hosting 2020

n get in contact via a chat window with a tech within 5 ten minutes no problem, give a brief explanation of my issue and they will help me fix whatever I’m having trouble with, no issue.

bsite was almost down for 24 hours then I decided to downgrade from Managed VPS to Unmanaged VPS lack of support experties. I checked available upgrade options on their panel which generated a invoice which I haven't paid as I never wanted to make any other payment to them but they pulled the $109.33 without my permissions and when I asked the refund they said Refund is not possible.
Services are good enough you get quick response from Level 1 Support but rest of other things are totally mess.

ties on their server. Bought the package: September 17th. Got suspended October 18th. Exactly in time so I couldn't build a case via Paypal and request my money back. From what I read here, most if not ALL of the reviews are "ordered". The situation is pretty screwed up with them.
So the email stated I do phishing activities and there was a report coming from some site with this warning.
Aside from the incredible perfect timing they've chosen to warn me, there is waaay more info in my defense.
The thing is - and I have uncontestable proof - my website had been uploaded September 24th. Nobody had logged in there since.
According to their printscreens, the corrupted phishing files, are inside a folder created on September 25th. The files INSIDE this folder, are all created sometimes in June. I didn't even have an account with them in June :)
At first, I thought this is a hacking case - and if it was, their server got hacked. I have the exact backup with the files I have uploaded September 24th and everything is spotless.
What bothered me the most is that I did everything in my power to correct the situation. I have recommended the deletion of the affected domain - and it happened almost immediately after I have seen the case. Then, I wasn't proposed a refund. Then, there was no investigation of logged-in sessions. AND the email came 1 day after a possible Paypal dispute was out of the question.
Not about the money, but about the time spent to investigate their scam, because I consider myself a fair and honest person. The accusation is simply TERRIBLE. Makes you feel like crap.
Stay away from these scammers.
And don't believe any review written online. They do the reviewing themselves.