This company was bought out by Godaddy and went down the toilet, their service was so poor they removed their phone support line, and say they offer live chat support, but they dont. You get a person who says they cant help with that (pretty much regardless of the problem) and then ask you to open a support ticket.

Their support ticket system give an error 90% of the time when you try to post a ticket saying "Error Access Denied", the people on the live chat support refuse to admit that they are aware of the problem. I verified with other clients (I run a web design company and had many clients who use them for hosting) and they also had the same problem.

When you do finally get a ticket submitted they try to either deny the problem or say it is on your website and beyond the scope of their support, (it was a problem with the SSL certificate they installed wrong) so I deleted the website and the domain is still forwarding to someone elses website via their SSL redirect, despite this they still refuse to acknowledge the issue and fix it.
All they need to do is delete the SSL certificate and then reinstall a new one, but they refuse to do it, and because of the way the account is configured, we do not have access to do it ourselves. We have been waiting and chasing them for days with no support.

They charge the same price for the hosting account that others charge for a reseller account, it it only has a single Cpanel, all other websites are added as additional domains, so you have no access to create backups for individual sites or to set any php settings or any other other normal controls for each site.

They are the ones that decided to move us to this new account after they shut down their old servers and deleted our websites, losing them and costing us a fortune. This company is dishonest, utterly useless and to be avoided.

Over-charged by greedy sales team who deceived me deliberately. Sold me on a cheaper plan but it tuned out to be more expensive as I had to also continue paying for the more expensive plan.

From being a decent, honest and supportive company, TsoHost recently became all that a company shouldn't be. I have been with them for many years and I was pretty happy, but now they have repeatedly messed up, migrated, changed several of their settings and type of platforms, while drastically reducing, when not totally cancelling, their customers support. They claim it's 24/7/365 with Live Chat, but Live Chat does not exist!! They have cancelled their phone services and what is worst is that their support ticket service has become excruciatingly slow and inefficient. I have had several occasions when my website froze, emails not working, setting unexpectedly changed and now they are requiring their clients (me) to adjust some DNS record settings, of which obviously I have no clue...and they are not offering any support. AVOID TsoHost at all costs!

I found that when i wanted to get out the slow service meant by the time they were dealing with the ticket my service had been Terminated & i lost my website the availability to transfer & they would not deal with me until id renewed my domain with them: On average the delay in response to their ticket system is just poor, days go by and you just have to wait. Ive yet to have the other means of contact work. I had one ticket that lasted over a year that was to do with failure of sending emails from my ios device that continually failed down to a reason that was never understood, never sorted and persisted until the day i gladly left 18 months later. With TSOHost I just feel its all vacuous help; last help needed before i left was to change the ips tag not done as it was greeted out so i could not do it; Another was to allow my new provider to take over my services that they, my new provider told me, they were deliberately not doing. To be honest in the end it seemed like they were being deliberately purile and standing in the way of the transfer. I CERTAINLY will not miss their Standard of service!!

Usual periods of long downtime.
Constant updates which break every configuration.
Weak and nonhelpful support.
After their last update I can't reach my email anymore, and noone cares even though I sumbit 3 tickets...
I highly do not recommend.

WARNING
100% avoid TSOHOST for all cost.
I was a lojal customer to Gridhoast for more than 8 years, now in last 1.5 years I had nothing else but a problems with them. 0 support at all.
I was one of unlucky ones whith a "B" site which most of the time was unusable with a loading speed of 12 - 15 seconds. Their support could do nothing.
My marketing campaign is due to start now but my site is down due to their server fault. Can not get any support again.
Also price for their plan was increased, it went up by 4 times without my consent.

To the first oportunity I will be running away from then.

Terrible service. First they lost most of my data during migration (a manual migration because Tsohost said they don't provide any migration tools). Their system just wouldn't import the lost data no matter how often one tried. I was migrating from a product (from my initial provider who Tsohost had bought out) that Tsohost was discontinuing. Good thing I'd kept backups of everything prior to starting the migration. Then the email part of the product I'd purchased no longer worked properly with several email messages sent to the email address not arriving and messages sent out not being delivered to the recipient. This happened regardless of how small the message was.
Tsohost customer support wouldn't investigate the problem and suggested it was my fault for using old out-dated computer and/or having bad internet. They refused to consider that there might be an issue on their end. This led me to immediately transfer to another hosting provider. My new provider had a quick, seamless migration without any loss of data whatsoever. And my email was back working as it should. So much for Tsohost's insistence that the problem was with my computer and internet connection!

Now, thirdly, 14 months after leaving Tsohost they're sending me renewal notifications for an unwanted, unused domain that they'd added onto my account as a requirement for use of one of their product (a product which I no longer have). The domain was already set to "let expire", plus I'd already instructed Tsohost to close my account. So, why is their system sending renewal emails to a past customer for a domain that's been set to expire? Several emails to Tsohost support have once again proved useless as Tsohost have not acted on the emails and are still sending renewal notifications.

Hate is a strong word… but I hate this company. The TSOHost management are so nasty and incompetent that I only wish utter failure on them all.

They decided to “terminate the platform” I was on, due to the fact they were not going to support it anymore. OK, fair enough, I thought. I understood the reasons and accepted it.

They then told me I had less than 6 weeks to get all my client’s websites and email accounts off the server or they would delete everything. After speaking to them for a few days, they then declared that they would not give me access to use Plesk Migration tools and that I had to do the entire migration manually. Over 100 accounts. Literally, by hand. With zero help from them.

I couldn’t believe their attitude - it was basically ‘oh sorry, whatever, have a nice day’. The arrogance was astonishing.

So far, it has taken me about 150 hours, day and night around my full time job, which I have come close to losing. I don’t see my family at the weekends, untold stress between myself and my clients, coming at the worst time of the year, a few weeks before Christmas. An absolute nightmare.

I wish nothing but bad luck on this shower of a company. They should be shut down.

And don’t fall for the “excellent" reviews on Trust Pilot!!! Just read them carefully and you will easily see the pattern.

The only silver lining of this horrible experience was finding my new server company and realising that I had been stuck in the dark ages for years. It is SO much better where I am now and I now know I should have moved years ago. If you read this and then decide to go with TSOHost, just be aware, that this company only care about money, they detest their customers and they will stab you in the back at some point.