Unlike very other domain registrar its almost impossible to actually manage your own domain, A records, www and MX seem inaccessible. That means you have to call support. Then when you do they don't listen and make blanket changes that affect either multiple records or even multiple domains. Changes that would take minutes even on systems like godaddy take hours of stuffing around, on hold and unhappy clients. infuriating

After 5 years with Panthur, I've had enough. Making changes that affect how my business operates and not telling me. 24/7 support is a joke. They've severely fallen behind the times in how a site can be managed. I'm glad they became so bad as I've found a service provider that I know will keep my business for years to come.

Panthur used to be great, but there are more and more issues starting to come up. I currently have an issue that has resulted in domains being down for 5 days so far (they were being moved from one account that was deleted to another and there is a bug in their script removing them from their DNS servers). They said it could not be looked at today either as its a public holiday.

So unless your happy for sites to go down for up to a week at a time, don't host with Panthur!

Since Panthur sold to Hostopia, things are not going well. On a re sellers account, sometimes website loads are ok - but often not. During the day you can see the cpu load at 100% (actually sometimes 300%). If your thinking of using panthur wait until the dust settles - at the moment if you have clientele that depend on reliable services you will be putting your neck on the chopping block.

Since the takeover by Hostopia, Panthur support is next to non existent, if you are lucky enough to actually have a call answered they are at a loss to help, online support tickets not actioned, support tickets closed when issues have not been resolved, botched migrations to new servers, servers downtime on the rise, etc. In short Hostopia have succeeded in ruining a once good brandhosting service.

I solved my issues permanently by migrating all my hosting elsewhere, now have great support and have also saved some money as well.

Long time user with Panthur, was awesome when it was run by Adam, now Hostopia is in control, things have gone to the crapper. I'm sure Adam would be upset to see his hard work destroyed so quickly. Tickets times are around 1 hour 30 mins, use to be 2-20 minutes at most once. Was also very fast, now its average to poor. Likely still ok for maybe a personal blog, but anything else it's not as good as Panthur use to be and i would go elsewhere.

I am sure I am not the only one which is complaining about Panthur at the moment.

I am moving away rapidly to a better provider, ticket systems are more often than not down, phone support takes a long time to get back, and now their "server migrations" are causing my sites to stop serving on a batch basis. This lovely email I got an hour ago without any prior notice:

"The migration of your reseller account will happen today. We will be sending one email when the migration starts and one when it is finished. Between these two emails, please update the A records for the below domains to point to the new server vmres07.web-servers.com.au (116.90.60.53)"

Its about 20+ sites.... They will be down when the migration is finished, which they could not give me an estimated time for as well. Response from Panthur is "if you would host with us we can make these changes....", I was moving away due to hosting issues but kept my domains only with them, now my domains are not even safe with them as well....

For anybody looking for reseller hosting I sincerely suggest to stay away from Panthur...

Since being acquired, their quality has dropped dramatically. I've been a customer for a very long time and now they are absolute rubbish. Couldn't pay for a invoice, cpanel not working, emails not working, horrible DO NOT USE